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Return and Exchange

We always want to achieve our customer's ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.

Following conditions will qualify under Return & Exchange Policy

  1. If any of our Product failed to meet the quality parameter, such as -
    • Physically Damaged Product
    • Major Defects
    • Size or, fitting issue
  2. If Sailor delivers the wrong items to the customer
  3. Product Lost during shipment
  4. If any technical error occurred - Wrong Order placement, Money Deduction

If any technical error occurred - Wrong Order placement, Money Deduction

  1. If you face any issue with our Product, immediately call us - (Input Number) or, you can directly message us on Official Facebook page / Instagram Account (INPUT LINK) once you receive the Product (within 24hour)
  2. Alternatively, you can go to your nearest Sailor outlet to return the Product and exchange the desired one (Note: if that similar Product is available on that specific outlet)
  3. If it's not possible, then you can send your Product to our warehouse address –
    Epyllion Holdings Limited
    Plot # M/2-1, Road # 7, Section # 7, Mirpur I/A, Mirpur,Dhaka-1216;
    Mirpur PS; Dhaka-1216; Bangladesh

Also please note that,

1. Customer need to send us the scan copy or image of the invoice of the courier service that customer used during return process.

2. Footwear/Bag/Jewelry Accessories/Home Décor - can be exchanged only in case of not being satisfied with the Products Quality or if the Products is damaged or defective.

3. After receiving the Product, Sailor has full authority to take decision whether the Product will be applicable for exchange or refund policy.

4. As per policy, all the refunds by Sailor will be issued as a Voucher for future online purchases from sailor.clothing (website link input)

5. Any Product sold under any Sale/Discount offer cannot be exchanged or returned, unless the product is defective or damaged.